Summary
Soltara is one of the most well-respected plant medicine retreat centers in the world. Known for their deeply rooted work with Shipibo traditional facilitators and their beautiful centers in Costa Rica and Peru, Soltara has long been a gold standard in the psychedelic retreat space.
But even the best have room to grow and with Nectara's partnership, they have taken things to the next level across client experience, support, and team expansion.
From the beginning, we felt a deep alignment with their values, their team, and their willingness to truly collaborate and benefit from a mutually supportive partnership.
Challenges
- Elevating client care and post-retreat support to new levels
- Managing a community of over 2,000 guests efficiently
- Creating content and live events on an ongoing basis
- Automating client services throughout the journey
- High costs and energy inputs necessary
- Limited staffing time and resources
- Fragmented technology and operational systems
Solutions
- Operational efficiency and streamlining
We replaced a patchwork of tools with a single, elegant solution for community building, client onboarding, educating, and supporting clients across entire retreat experience. No more chasing spreadsheets, manual emails, or siloed resources.
- Enhanced client experience
Everything from pre-retreat prep to post-retreat integration now lives in one unified client journey, increasing client retention, re-engagement, and satisfaction. Clients stay in the Soltara ecosystem longer—and with greater impact.
- Increasing client support
Soltara clients gained access to structured preparation tools, group programs, and integration support—all delivered by highly vetted and trusted practitioners. The result? A more supported and empowered healing journey for every participant.
- Expanding staff capacities
Partnering with us also includes access to our team of experts on the spectrum of holding retreat spaces: from marketing to client experience, team alignment, and ongoing advisory support whenever needed. Nectara's team is an extension of Soltara's, available on demand.
- Differentiating retreat offers for marketing
Soltara has been able to benefit from our vast network of experts, resources, and programs to offer much more to their community in terms of experience and value. All of it helping them sell more retreats and standing out from other retreat spaces.
- Creating a private community experience
With our Custom Plan, Soltara created their own branded community hub, Soltara Plus. A community space online for alumni to connect, continue their journey, and access exclusive post-retreat programming.
- Saved significant time and money
By tapping into Nectara’s pre-built client journeys, curated integration programs, and expert content library, Soltara reduced the time spent on in-house content creation and support by hundreds of hours—saving both staff time and operational costs.
Results
- Reduced operational workload by streamlining support systems
- Saved money and valuable time on operations, programming, and client support
- Increased client engagement and delivered more value
- Improved safety outcomes with expanded client care
- Launched a private membership community that has supported close to 2,000 guests
- Delivered a 90%+ satisfaction rate and +15% in transformation with our group integration program
- Expanded their existing team with our network of experts
- Learned new skills from our ongoing mentorship for retreat teams
